How ORY works

From ordering to the conversation there are six steps. None of them needs a doctor's appointment, and none needs technical vocabulary.

This page sets out what happens in what order, what is in the package and how long it takes.

The process

Six steps, from ordering to the conversation

Between steps 2 and 4 you set the pace yourself — the kit stays with you until you are ready. Only the shipping and laboratory times are fixed.

01 Choose an analysis Through the topic pages, the quiz or a conversation. If you are unsure which analysis fits, the free initial consultation is the shorter route.a few minutes

02 Kit comes to you Postage paid to your home, in a plain envelope with no hint of the contents. No doctor's appointment, no collection needed.Dispatch the next working day

03 Take the sample at home With the illustrated instructions. Depending on the analysis, a finger prick or a stool, saliva or urine sample. When you do it is up to you.usually under 10 minutes

04 Send in, postage paid In the enclosed return envelope, together with the labelled request form. A postbox is enough.1–2 Werktage

05 The lab evaluates In a partner laboratory in Germany. Every value comes with the reference range the laboratory states on the lab report.7–21 days from sample arrival

06 Lab report and talk The lab report comes as a PDF and in the Evi app. The results consultation is part of it — you do not have to book it separately.inbegriffen

There is no registration step: you do not have to activate the kit online or enter a code. Everything the laboratory needs is in the package, already labelled.

In the package

The contents depend on the type of sample. What all kits have in common is that the return to the laboratory is already paid — you need no stamp and no trip to the post office.

In every kit

Illustrated instructionsPostage-paid return envelopeLabelled request formTransport container for the sample

Kapillarblut Bluttests

—Sterile single-use lancet

—Dried blood card or tube

—Disinfectant wipe and plaster

—Transport container

One finger prick, one drop of blood. The amount needed is stated on the product — usually 80 to 600 µl.

Stuhl Darmtests

—Tube with a spatula in the lid

—a catcher for the toilet

—protective bag

—transport container

You take the sample at home. The spatula is attached to the lid of the tube, so you need nothing of your own.

Speichel Hormone and cortisol profiles

—Several labelled tubes

—time stickers

—a record sheet

—transport container

For the daily cortisol profile it is three samples on one day at set times. The time goes on the tube.

Urine or breath Urine and breath tests

—Tubes or bags

—for breath tests the test solution

—a collection cup

—transport container

For the breath test you blow into the device at five points over three hours — set aside a quiet morning for it.

The instructions come with every kit and are online as well — there in six languages, with pictures for each step. If something is missing or arrives damaged, write to us; we will send a replacement.

Zeit

How long it takes

The longest stage is at the laboratory, the second longest with you. Added up, it is usually two to four weeks from order to lab report.

1 working day

Dispatch Orders placed by 12:00 go out the same day, later ones the next working day.

2–5 working days

The kit arrives Within Germany. To the EU and the rest of Europe 3–7 working days.

you decide

Take the sample The kit keeps. For saliva and cortisol samples the instructions set fixed times.

1–2 working days

Back to the laboratory Postage paid, with the enclosed return envelope.

7–21 days

Evaluation From the arrival of the sample at the laboratory, not from the order. The results consultation is included.

What that means in practice

—The 7 to 21 days start when the sample reaches the laboratory — not when you order.

—How long it takes also depends on the method: sequencing the gut flora takes longer than a reading from capillary blood.

—If a delivery is delayed by more than 14 days, you can cancel free of charge and get the full purchase price back.

—With saliva samples you take several samples on one collection day at fixed times — plan the day accordingly.

Genaueres

Delivery times, shipping costs and returns in detail: the “Shipping and returns” page.
Illustrated instructions for every test set in six languages: kit.ory-berlin.de.
Changing or cancelling an order: the “Change or cancel your order” page.

Questions and answers

Common questions

Free initial consultation

Do I need a doctor's appointment or a referral?

No. You take the sample at home, and the kit comes to you postage paid and goes back postage paid.

What a value means is something you discuss in the results consultation. A diagnosis is made by a doctor — that is what our expert network is there for.

Do I have to register the kit online?

No. There is no activation code and no registration. Everything the laboratory needs is in the package, labelled.

The only thing that matters is that the enclosed request form goes into the return bag.

How long does the kit keep?

You do not have to take the sample straight away. The expiry date is on the test kit — until then you can take your time.

Once the sample is taken, it should go into the postbox promptly. For saliva and stool samples, the same day or the next day is right.

What if something goes wrong taking the sample?

Write to us. If too little material was collected or something arrived damaged, we will send a new kit.

The laboratory also gets in touch by itself if a sample cannot be evaluated.

When is the lab report ready?

7 to 21 days after the sample reaches the laboratory — not from your order. How long exactly depends on the method; sequencing the gut flora takes longer than measuring capillary blood.

The lab report comes as a PDF and in the Evi app. The results consultation is included and does not have to be booked separately.

Your Partner in Health

Analyses give measured values with the laboratory's reference range — a diagnosis they are not. What a value means for you is something you discuss with a doctor or a non-medical practitioner — or with our expert network. With acute symptoms, do not wait for a lab report; go to a practice near you.